12th Report on States/UTs performance on CPGRAMS released by DARPG for the month of July, 2023

sree nivas August 17, 2023 Editorials Leave a comment 154 Views

Syllabus: Important aspects of governance, transparency and accountability, e-governance applications, models, successes, limitations, and potential; citizens charters, transparency & accountability and institutional and other measures.

Context

The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redressal and Monitoring System (CPGRAMS) 12th monthly report for States for July, 2023

Crux

A total of 69,523 Grievances redressed by State/UTs in July, 2023; pendency reduced to 1,79,077 grievances across State/UT Govts
Govt of Sikkim tops the rankings in North East States followed by Assam and Arunachal Pradesh
Got of Uttar Pradesh tops the ranking in large states, followed by Jharkhand and Rajasthan
Govt of Telangana tops the rankings in States with less than 20,000 grievances followed by Chhattisgarh and Kerala

DARPG has integrated the AI based language tool, Bhashini with the CPGRAMS portal. This integration would facilitate the Grievance Redressal Officers (GROs) to translate the regional language grievance texts into English and the complainants will have the option to view the final reply in both English and the translated native language, ensuring better understanding and communication between the citizen and the concerned authorities.

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