Delhi launches doorstep delivery of government services

From driving licences to marriage certificates, residents can now apply for 40 documents; no. of services will be raised to 100 in future, says govt.
After months of planning, the Delhi government on Monday launched its ambitious project to home-deliver services, starting with the applications for 40 different licences and certificates. From driving licences to marriage certificates, applications for 40 government documents were offered to Delhiites at their homes for a fee of Rs. 50 per service starting from Monday. The applicant would have to call 1076 and fix an appointment with a mobile sahayak, who will go to their home and help with filling out forms, payment of fees and collection of documents. The mobile sahayak would then submit the documents at the government office concerned, which would post the certificate or licence once issued.
Starting from Monday morning, after Chief Minister Arvind Kejriwal launched the project in the presence of the Cabinet and Chief Secretary Anshu Prakash, till 6 p.m., a total of 21,000 calls had been attempted to the centralised number — 1076, the government said in a statement. Due to the large volume of calls, 2,728 calls were able to connect and 1,286 were answered by the operators, the government said. The calls that were attempted and unable to connect would be returned by the operators. Of the calls that were answered, 369 led to appointments for home visits by the mobile sahayaks, who collected documents from seven applicants as of 6 p.m. Terming it a historic day, Mr. Kejriwal said the move would end the long waiting times at government offices, the scope for touts to operate and increase productivity.
“There are SDM [sub-divisional magistrates] offices where people start lining up at 4 a.m. and their turn comes at 10 a.m. Then, they get tired of waiting so they end up going to touts. Now, there is no need for this. The productivity of Delhi will also increase if people are freed up from standing in queues to submit forms,” he said.
He said the number of services to be home-delivered would be increased from 40 to 100 within three months.
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