E-Daakhil Portal

Context:
The Department of Consumer Affairs has successfully implemented the E-Daakhil portal, an initiative aimed at facilitating easy and efficient filing of consumer complaints.

Overview of E-Daakhil Portal

• Launch:
  • Initially launched in 2020 by the National Consumer Dispute Redressal Commission (NCDRC) during the COVID-19 pandemic.
  • Designed to offer a cost-effective and fast-track mechanism for resolving consumer grievances.
• Purpose:
  • To provide a paperless and transparent system for filing and managing consumer complaints.
  • Allows consumers to file complaints online and track their status in real-time, ensuring greater accessibility and transparency.

Key Features

• Online Complaint Filing: Enables consumers to lodge complaints digitally without visiting consumer courts physically.
• Complaint Tracking: Users can monitor the progress and updates of their complaints online.
• Cost-Effective: Reduces legal expenses and time delays associated with traditional complaint filing.
• Transparency: Ensures accountability and visibility in the complaint resolution process.

Future Expansion: E-Jagriti Portal

• Building on the success of the E-Daakhil portal, the Government of India is now set to launch the e-Jagriti portal.
• Objectives of e-Jagriti:
  • Further streamline case filing, tracking, and management processes.
  • Enhance user experience by providing a seamless, efficient, and transparent platform for consumers and stakeholders.
  • Foster greater accountability and speed in consumer dispute resolution.

Significance

• Promotes consumer empowerment by providing easy access to justice.
• Enhances efficiency in consumer courts by reducing paperwork and manual processing.
• Strengthens digital governance and supports India’s vision of a more connected and transparent legal framework for consumer rights.