Financial Inclusion

GS3 – Indian Economy

Context

The World Bank’s Global Findex 2025 report indicates near-universal financial account ownership in India, but highlights challenges in account activity and usage.

Key Highlights:
  • Account Ownership rose from 35% (2011) to 89% (2024).
  • Bank vs Mobile Money Accounts:
    • 88.7% have accounts with formal financial institutions.
    • 23.1% report owning mobile money accounts.
  • Inactive Accounts:
    • 14% of adults have inactive accounts.
    • This is more than double the global average of 6%.
  • Gender & Rural Inclusion:
    • Account ownership is nearly equal among women (89.2%) and rural populations (89.9%).
  • Digital Payments:
    • Only 48.5% of adults received a digital payment in the last year.
    • Smartphone ownership is just 42%, and only 66.5% own a mobile phone.
    • Women receiving digital transfers increased from 13% (2021) to 24% (2024).
Barriers to Active Use:
  • Family-centric financial behaviour: Dependency on accounts of other household members.
  • Lack of income: Low earnings prevent regular transactions.
  • High costs and distance: Access to banking infrastructure remains difficult in remote areas.
  • Security gaps: Weak digital security; only 38.3% use phone passwords.
Way Forward:
  • Improve infrastructure: Broaden smartphone and internet access.
  • Promote awareness: Enhance financial literacy and cyber safety.
  • Design inclusive solutions: Develop affordable and accessible digital financial tools.
  • Ease of use: Create user-friendly, multilingual platforms.
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