- Recently, the website of the Ministry of Home Affairs (MHA) has been ranked first under Central Ministries Portal, and the Digital Police portal ranked second in a National E-Governance service delivery assessment (NeSDA) of websites of central government ministries.
- It is a periodic assessment intended to improve the effectiveness of States/Union Territories and the Central Government in delivery of their online services to citizens.
- It is released by Ministry of Personnel, Public Grievances and Pensions.
- In this assessment, the service portals were evaluated alongside their parent Ministry/portal Department’s in this project.
- The assessment was conducted by the Department of Administrative Reforms and Public Grievances (DARPG) in association with its knowledge partners NASSCOM and KPMG in 2021.
- NeSDA 2021 is the second edition of NeSDA, the first edition was launched in 2019 and it is a biennial study.
Categorisation of Portal:
All Government portals that were evaluated were divided into two main categories-
- States/Union Territories/Central Ministry portal.
- State/Union Territory/ Central Ministry Services Portals.
Parameters:
There were four main parameters of assessment: –
- Accessibility.
- Content Availability.
- Ease of Use and Information Security.
- Privacy for Central Ministry Portals.
An additional three parameters were also used for the Central Ministry Services Portals –
- End Service Delivery.
- Integrated Service Delivery.
- Status and Request tracking.
Recent evaluation of NeSDA 2021:
- In the case of MHA, the National Crime Records Bureau (NCRB) Digital Police portal was shortlisted for evaluation under the Services Portal.
- Accordingly, the main website of Ministry of Home Affairs was chosen as the parent Ministry portal for evaluation.
- In the category of State/UT portal, among group A states- Kerala became a front runner and the progress was made by Tamil Nadu followed by Punjab.
- Among group B states- Odisha being at top followed by Uttar Pradesh and Bihar.
- Among North-Eastern states Nagaland, Meghalaya and Assam are at top.
- Among UTs, J&K topped followed by A&N, Puducherry, Delhi and Chandigarh.
SOURCE: THE HINDU,THE ECONOMIC TIMES,MINT