NeSDA

  • Recently, the website of the Ministry of Home Affairs (MHA) has been ranked first under Central Ministries Portal, and the Digital Police portal ranked second in a National E-Governance service delivery assessment (NeSDA) of websites of central government ministries.
  • It is a periodic assessment intended to improve the effectiveness of States/Union Territories and the Central Government in delivery of their online services to citizens.
  • It is released by Ministry of Personnel, Public Grievances and Pensions.
  • In this assessment, the service portals were evaluated alongside their parent Ministry/portal Department’s in this project.
  • The assessment was conducted by the Department of Administrative Reforms and Public Grievances (DARPG) in association with its knowledge partners NASSCOM and KPMG in 2021.
  • NeSDA 2021 is the second edition of NeSDA, the first edition was launched in 2019 and it is a biennial study.

Categorisation of Portal:

All Government portals that were evaluated were divided into two main categories-

  1. States/Union Territories/Central Ministry portal.
  2. State/Union Territory/ Central Ministry Services Portals.

Parameters:

There were four main parameters of assessment: –

  1. Accessibility.
  2. Content Availability.
  3. Ease of Use and Information Security.
  4. Privacy for Central Ministry Portals.

An additional three parameters were also used for the Central Ministry Services Portals –

  1. End Service Delivery.
  2. Integrated Service Delivery.
  3. Status and Request tracking.

Recent evaluation of NeSDA 2021:

  • In the case of MHA, the National Crime Records Bureau (NCRB) Digital Police portal was shortlisted for evaluation under the Services Portal.
  • Accordingly, the main website of Ministry of Home Affairs was chosen as the parent Ministry portal for evaluation.
  • In the category of State/UT portal, among group A states- Kerala became a front runner and the progress was made by Tamil Nadu followed by Punjab.
  • Among group B states- Odisha being at top followed by Uttar Pradesh and Bihar.
  • Among North-Eastern states Nagaland, Meghalaya and Assam are at top.
  • Among UTs, J&K topped followed by A&N, Puducherry, Delhi and Chandigarh.

SOURCE: THE HINDU,THE ECONOMIC TIMES,MINT

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