Automation making offices more human

India better in staff engagement: study
The presence of automation in the workplace is making work environments “more human,” according to a global study released on Monday. Firms that invest in robotic process automation or Artificial Intelligence (AI) are witnessing higher performance returns, especially if they also invest in people, the study conducted by Goldsmiths, University of London. Of those surveyed, 71% of Indian respondents said their employees used robotic process automation and AI-based argumentation to its full potential — the highest proportion for any of the four markets surveyed. The markets included the U.S., the U.K., and Japan.
Empowered to take risks
While 66% of Indian respondents said that they were empowered to take risks, 77% said that their organisation prioritised employee development. In both the cases, the highest percentage of positive responses was found in India. India also outscored other markets on employee engagement (84%) and on employee listening.
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